Support Center

Configuring the Online Not Available Message

Last Updated: Sep 29, 2016 03:30PM EDT
Technical Level:  Easy

The online not available message is the default message displayed to online patients when no online visits are available.  This is normally used before or after normal hours of operation, or when all available online visits are already taken.  However, the message may also be customized during unexpected outages due to inclement weather, utility outages, or other emergency situations.

The message may be configured in any one of the following locations, sorted by ease of use:

•  New Settings Page (

    Advanced Settings > Patient-Facing Settings - Online > Online Sign-In Page - Unavailable > Other         Configurations > Online Unavailable Message

•  Traditional Settings Page (

    Patient Communication > Online Unavailable Message

Default text

There are no visit times available for online scheduling right now. If this message appears during normal office hours, you can still come to the facility and you'll be seen based on the order of arrival.

Should you have any comments or questions, be sure and use the links in the right side bar to contact ClockwiseMD Support.

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