Support Center

Configuring the Leave-and-Come-Back Option

Last Updated: Sep 29, 2016 11:34AM EDT
Technical Level:  Easy

One of the greatest features of ClockwiseMD's online scheduling is the ability for an online patient to select a visit time from a range of options, then be able to wait at home or run errands until such time as it is necessary to head to the clinic.  Walk-in patients, on the other hand, have typically had to walk in, register, and then endure possible lengthy waits.  The leave-and-come-back option allows walk-in patients to enjoy some of the same freedom and flexibility as is enjoyed by the online patient.

If wait times increase past a pre-defined threshold (by default, 30 minutes), two new buttons appear on the check-in kiosk, giving the patient a choice to either stay and wait in the wait room - or - he/she can provide a cell phone number and a number of minutes to be notified before the visit time, and leave to return home, run errands, or grab a cup of coffee.  Once the number of minutes before the visit is reached, the patient will receive a text message reminding them that it's now time to return to the clinic for their visit.

The option can be enabled in the following locations, in order of ease:

In the new settings page:

Advanced Settings > Patient-Facing Settings In-Clinic > Check-In Kiosk > New Walkin Form > •  Use Two-Button Leave Option

**  be sure and click Save Changes to preserve your changes

In Team Admin:

•  Use Two-Button Leave Option

** be sure and scroll to the bottom of the hospital page and click Save to preserve your changes


Should you have any comments or questions, be sure and use the links in the right side bar to contact ClockwiseMD Support.
 

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