Support Center

Using the Check-In Button

Last Updated: Nov 19, 2015 07:13PM EST
Technical Level:  Easy

Patients who have registered for a clinic visit online, or who have walked-in and then elected to leave and come back will show on the wait room display and on the patient queue as not yet having checked in.  They will stay in this status until they enter the clinic and check in via either the self-registration check-in kiosk or until they speak with a front desk staff member and have that person check them in.

For the self-registration process, the patient will click the appropriate button (online if they've made their reservation online, or walk-in if they've previously registered and have left and come back).  But if the patient does not stop at the kiosk for whatever reason (they don't see it, they feel technically challenged, or they're germophobic), they will continue to the front desk and alert the staff that they are now in the clinic.

To avoid having the staff member have to reach over the counter to the kiosk or walk around to the kiosk, a Check-In button has been configured into the patient queue screen which will allow the staff member to check the patient in.  Clicking the blue check-in button will change the 'Here?' status to 'Yes' and will cause a green check mark to flash beside the 'Here?' label.

If the staff member inadvertently clicks the check-in button, he/she can visit the Undo tab at the top of the patient queue screen, find the patient's name, and click the Undo button to have the patient status revert back to not yet being present in the clinic.

NOTE:  when a patient has not yet arrived (or has elected to leave and come back), the patient name will be displayed on the wait room display, but the expected wait time cannot/will not be displayed until the patient has checked in.  Also, the act of checking in will cause to cease any further automatic reminders (as the system knows the patient is now in the clinic).


Should you have any comments or questions, be sure and use the links in the right side bar to contact ClockwiseMD Support.

 

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