Technical Level: Easy
Depending on the workflow of the clinic, callbacks may be done by either the nurse/back office or the front office. Clockwise allows the clinic to decide which will be used, and, if the callback is performed by the front office, the callback button can be hidden for the back office screen.
This configuration may be made in the new settings page as follows:
Advanced Settings > Nurse Screen - Back Office > Nurse Screen Settings > Callback List > • Show Callback Button
The default setting is to have the callback button enabled on the nurse screen, but hidden on the patient queue.
Should you have any comments or questions, be sure and use the links in the right side bar to contact ClockwiseMD Support.