Support Center

Troubleshooting the G-Box

Last Updated: Nov 20, 2015 07:50PM EST
Technical Level:  Easy

The Matricom G-Box is an Android device that converts a 'dumb' TV into a 'smart' TV and allows it to display a web page - in this case, the web page that contains the clinic's patient queue - on the TV screen.

Because it is displaying a web page, it is necessary that the G-Box be connected to the Internet with a strong and reliable connection.  If this connection cannot be made, the patient queue cannot be displayed, and the G-Box will display an error message indicating that network connectivity has been lost.

ClockwiseMD cannot help you restore this connection per se - that is the bailiwick of your local IT department or your Internet service provider (ISP) - but we can offer these suggestions which may help you pinpoint the cause and remedy the issue:

•  re-position the G-Box to give it best line-of-sight to the wifi router which services it;

•  if using your clinic's guest wifi network, consider placing the G-Box on your production network;

•  if the G-Box is located some distance from the router, it may be on the fringe of connectivity; consider installing a wireless access point between your router and G-Box to increase signal strength

•  the G-Box may be hard-wired to your network via an Ethernet cable plugged into the RJ-45 port on the back of the G-Box; if you do this, you'll need to reconfigure the G-Box in its settings so that the wifi is turned 'off' and the Ethernet connection is turned 'on'.


Should you have any comments or questions, be sure and use the links in the right side bar to contact ClockwiseMD Support.

Contact Us

3650a795d50d24c468773f0568be03f0@clockwisemd.desk-mail.com
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete