Support Center

Using Multiple Providers/Queues on the Wait Room Display

Last Updated: Oct 20, 2016 03:59PM EDT
Technical Level:  Easy

Provided you have enabled multi-queue functionality, it is possible to have the wait room display show these different queues on separate wait room screens.  These configuration locations are shown below (in order of ease):

On the new settings page:

Advanced Settings > Wait Room Screen > Multi-Provider Waitroom > •  Use Multiple Provider Lists

Be sure to scroll down and click the green Save Changes button to preserve your changes.

You can also title the screens with their respective provider/queue name.

In Team Admin > Appointment Queues:

•  filter appointment queues by the hospital ID
•  edit each queue and enter the name in the Wait Room Name dialog

After entering the name, be sure and scroll down to the bottom of the appointment queue page and click Save to preserve your changes.

Additional information regarding the use of multi-queue can be found in the knowledge base article Configuring Clockwise.MD to Use Multi-Queue' in the Multi-Queue topic (

Should you have any comment or question, feel free to e-mail Clockwise Support at or call 1-800-729-1363 for assistance.


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